MicroStrategy
Warsaw, Poland
The Role: The Senior Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications. Your Focus: Day to day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage. Implementation of Customer change requests in compliance with the Change Control regime. Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues. MicroStrategy Platform administration. Maintaining high quality documentation for all related tasks. Qualifications: Technical education or experience in IT roles strongly preferred. AWS, Azure, Linux, GCP and containers experience strongly preferred. Practical experience managing critical customer issues is a plus. Must possess an enthusiastic personality and foster a positive...