Wise
São Paulo, State of São Paulo, Brazil
The Business Customer Support Senior Team Lead is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing a continuous feedback loop from customers to various product teams. Operations Help set and report against monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company Work closely with other Customer Support teams across the world, and Wise product teams to identify ways to improve experience while reducing customer contacts through product changes Increase quality, effectiveness and efficiency within Customer Support as well as collaboration and communication between functions and teams Ensure that a group of teams provides good quality and efficient support and meets KPIs Identify opportunities for group performance improvement and supports leads with performance management Lead group planning and ensures clear and impactful plans...