Grafana Labs

Our SDR team is the front line of our Go-to-Market organization. You will be a critical part of our Sales Development team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups. You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts. Identify new client opportunities, listen to client's needs, and discuss the impact of our technology with prospects and community members. As a  Sales Development Representative , we'll provide you with the tools and resources to be successful. Responsibilities: Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account...

Grafana’s GTM organization is looking for a Manager of Professional Services Operations to partner with our Professional Services team.  Reporting to our Director of Customer Experience Operations, you will work with our Professional Services team to drive both short-term and long-term capacity planning, organizational scale, process and system improvements, and partners.  Additionally, you will run or contribute to projects directly related to customers onboarding with Grafana.  To be successful, you will be able to operate in an unstructured, fast paced environment as you help build the foundations for future growth. Key Responsibilities Create and update reports, dashboards, and tools to analyze business performance of our Professional Services organization, set operational targets, manage project capacity of the team, and provide updates to the larger Go-To-Market team on lead times and priorities. Drive requirements, design, and implementation of processes, policies,...

Senior Backend Engineer - Cloud Insights (Remote, US/Canada) What is Grafana Cloud? Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, and Tempo – without the overhead of installing, maintaining and scaling their own observability stack The Observability department is focused on enabling developers to understand the health and performance of their applications in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud, and visualize and explore it. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. We are looking for Engineers that are passionate about communicating with data and providing seamless...

Senior Backend Engineer - Cloud Insights (Remote, US/Canada) What is Grafana Cloud? Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, and Tempo – without the overhead of installing, maintaining and scaling their own observability stack The Observability department is focused on enabling developers to understand the health and performance of their applications in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud, and visualize and explore it. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. We are looking for Engineers that are passionate about communicating with data and providing seamless experiences...

This is a remote position. We are looking for candidates in US and Canada only. What is Grafana Cloud?  Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, and Tempo – without the overhead of installing, maintaining and scaling their own observability stack The Observability department focuses on opinionated solutions that will get customers up to speed quickly to monitor their infrastructure systems and software. We own the Grafana Cloud integrations which provide easy to use pre-built dashboards and alerts to monitor a host of popular observability targets , as well as our SaaS integrations which are completely hosted solutions. In particular, we are looking to expand the team that is working on improving the Kubernetes monitoring product. As a company we are remote-first and global, we...

This is a remote position. We are looking for candidates in US and Canada only. What is Grafana Cloud?  Grafana Cloud is our composable observability platform that integrates metrics, logs, and traces with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, and Tempo – without the overhead of installing, maintaining and scaling their own observability stack The Observability department focuses on opinionated solutions that will get customers up to speed quickly to monitor their infrastructure systems and software. We own the Grafana Cloud integrations which provide easy to use pre-built dashboards and alerts to monitor a host of popular observability targets , as well as our SaaS integrations which are completely hosted solutions. In particular, we are looking to expand the team that is working on improving the Kubernetes monitoring product. As a company we are remote-first and global, we...

We are looking for a Senior Data Engineer who can help maintain frameworks and systems that  acquire, validate/cleanse, and load data into and out of our analytics systems.  The systems that this role builds and maintains will allow our business partners to more accurately and reliably track and forecast sales, revenue, and usage/consumption metrics.  Additionally, this position will lead the development of machine learning pipelines as we move to productionalize internal predictive models. This position will have engagement across many parts of the company, including finance, revenue and cx operations, analytics teams, and analytic engineering.  The frameworks and systems that you work on will integrate with and enhance our current stack that includes GCP, BigQuery, dbt, Prefect, Python, Fivetran, Rudderstack, Hightouch, and Atlan. Examples of projects you’ll work on Build and maintain production quality data pipelines between operational systems and BigQuery (ingress...

As a  Sales Development Representative , we'll provide you the tools and resources to be successful - but this isn't the run of the mill SDR role. You will be a critical part of our Sales Development team, responsible for responding to inbound requests, understanding the needs of our users, and handing off the relationship to an Account Executive when appropriate. You'll help develop engagement plans for acquiring new accounts, identify client opportunities, listen to client's needs, discuss the impact of our technology, and highlight the benefits of GrafanaCloud and Grafana Enterprise. This role is remote and we are open to all candidates in the United Kingdom . Responsibilities: Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive Create...

As a  Sales Development Representative , we'll provide you the tools and resources to be successful - but this isn't the run of the mill SDR role. You will be a critical part of our Sales Development team, responsible for responding to inbound requests, understanding the needs of our users, and handing off the relationship to an Account Executive when appropriate. You'll help develop engagement plans for acquiring new accounts, identify client opportunities, listen to client's needs, discuss the impact of our technology, and highlight the benefits of GrafanaCloud and Grafana Enterprise. This role is remote and we are open to all candidates in Central Region in the US . Responsibilities: Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive...

  This is a remote position and we're considering candidates in the UK timezones.   We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.    What’s that actually mean? It means our customers:  Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. Have a partner that is not quota/sales-based, and can authentically have their best interest at heart. Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience.    Our SAs need to be hands-on-keyboard. You need to understand...

This is a full-time remote position. We are looking for candidates in the Canadian Eastern time zones. Grafana Cloud is our composable observability platform that integrates visualizations on metrics, logs and traces with Grafana. It allows our customers to leverage the best open-source observability software without the overhead of installing, maintaining, and scaling their own observability stack. The Grafana team within engineering is responsible for Grafana, the highly successful open-source project with over a million instances running in the wild as well as our Enterprise-ready Grafana Enterprise offering. Grafana is also the main frontend for Grafana Cloud where users can visualize their telemetry data as well as use our opinionated solutions for easier troubleshooting of both their infrastructure and their applications. As our SaaS business continues to grow, we've started to change Grafana's core architecture with the goal to be fully multi-tenant and scalable, as...

This is a full-time remote position. We are looking for candidates in the United States Eastern time zones. Grafana Cloud is our composable observability platform that integrates visualizations on metrics, logs and traces with Grafana. It allows our customers to leverage the best open-source observability software without the overhead of installing, maintaining, and scaling their own observability stack. The Grafana team within engineering is responsible for Grafana, the highly successful open-source project with over a million instances running in the wild as well as our Enterprise-ready Grafana Enterprise offering. Grafana is also the main frontend for Grafana Cloud where users can visualize their telemetry data as well as use our opinionated solutions for easier troubleshooting of both their infrastructure and their applications. As our SaaS business continues to grow, we've started to change Grafana's core architecture with the goal to be fully multi-tenant and scalable,...

This is a remote position. We are looking for candidates in US and Canada only. What we do The Grafana Alerting squad operates at the core of the Grafana open-source project (link) , and our mission is to provide the most in-depth way to let users manage their alerts. The backend-focused team works closely with customers and the Grafana Cloud teams to make Alerting work on-prem and at infinite scale in Cloud. Our domain is quite large, so to get an idea of the kind of work we do, here are some projects we recently worked on: Build distributed systems to scale alert ingestion and delivery of Prometheus-based alerts Unify Alerting setup and delivery to work the same for Grafana and Prometheus-based alerts Build distributed systems to scale alert evaluation of Grafana-managed alerts, reaching over 500 evaluations per second in production. Grafana Alerting is trusted by major organizations worldwide, monitoring essential medical devices and critical infrastructure....

This is a remote position. We are looking for candidates in US and Canada only. What we do The Grafana Alerting squad operates at the core of the Grafana open-source project (link) , and our mission is to provide the most in-depth way to let users manage their alerts. The backend-focused team works closely with customers and the Grafana Cloud teams to make Alerting work on-prem and at infinite scale in Cloud. Our domain is quite large, so to get an idea of the kind of work we do, here are some projects we recently worked on: Build distributed systems to scale alert ingestion and delivery of Prometheus-based alerts Unify Alerting setup and delivery to work the same for Grafana and Prometheus-based alerts Build distributed systems to scale alert evaluation of Grafana-managed alerts, reaching over 500 evaluations per second in production. Grafana Alerting is trusted by major organizations worldwide, monitoring essential medical devices and critical...

As a Manager of Solutions Engineering for the TOLA region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will own the regional build-out with your sales leader counterparts, adopting existing OSS Specific GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success. You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial/cloud versions of our products. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on your customers and team feedback, as well as leveraging your own...

Description of Duties We are seeking a Talent Development Partner to join our amazing remote-first and people-first culture at Grafana Labs. Please note that this is Talent Development (L&D) and NOT Talent Acquisition. The ideal candidate will have experience in designing, implementing, and evaluating talent development programs aimed at enhancing the skills and capabilities of our Grafanistas around the globe. This role requires a strategic thinker who can collaborate with leaders, managers and team members to identify general talent development needs, create tailored development plans and learning content, and drive initiatives that help us develop and retain our talent. We’re a small and scrappy team so this individual will also be a quick learner and willing to pitch in and/or own just about anything that comes their way! What you’ll bring to the role You’ll bring enthusiasm and polish, along with your proven ability to collaborate interpersonally with a wide...

This is a remote position. We are looking for candidates in Spain. What we do We are the developers of Tempo , an open source distributed tracing backend that is user-friendly, scalable, and a key component of Grafana Enterprise Traces (GET). Tempo allows users to easily search for traces, create metrics from spans, and connect tracing data with logs and metrics. Our team, focused on back-end development, collaborates closely with customers and the Grafana Cloud teams to provide Tempo for on-premises use and at scale in the cloud. In our expansive domain, some of the projects we have undertaken include: Creating and operating distributed systems to efficiently handle tracing ingestion and queries Developing TraceQL , a query language specifically designed for selecting traces in Tempo, inspired by PromQL and LogQL Building and improving the metrics-generator , a Tempo component that generates metrics from ingested traces Tempo is relied upon by prominent...

This is a remote position. We are looking for candidates in EMEA time zones. We're looking for amazing individuals to help us grow and shape the future of the Grafana plugin ecosystem . The Plugins Platform Team is dedicated to making Grafana plugins easy to build and maintain. Our main focus is tooling, platform and great documentation for Plugins in the Grafana Ecosystem. We also ensure that our community voice is heard and that we help our teams track and grow their engagement with our broader Grafana community. Who we’re looking for:  A typical day might involve adding new functionality to our Go SDK , talking to our developers about improvements necessary in our platform or tooling or collaborating with our tech writers about adding new documentation to our developer portal . At Grafana Labs we value diverse perspectives; it's one of our core values . Listed below are qualities we value but it is not an exhaustive list, you don’t need to check all the boxes. We...

This is a remote position. We are looking for candidates in EMEA time zones. We're looking for amazing individuals to help us grow and shape the future of the Grafana plugin ecosystem . The Plugins Platform Team is dedicated to making Grafana plugins easy to build and maintain. Our main focus is tooling, platform and great documentation for Plugins in the Grafana Ecosystem. We also ensure that our community voice is heard and that we help our teams track and grow their engagement with our broader Grafana community. Who we’re looking for:  A typical day might involve adding new functionality to our Go SDK , talking to our developers about improvements necessary in our platform or tooling or collaborating with our tech writers about adding new documentation to our developer portal . At Grafana Labs we value diverse perspectives; it's one of our core values . Listed below are qualities we value but it is not an exhaustive list, you don’t need to check all the boxes. We...

This is a remote position. We are looking for candidates in EMEA time zones. We're looking for amazing individuals to help us grow and shape the future of the Grafana plugin ecosystem . The Plugins Platform Team is dedicated to making Grafana plugins easy to build and maintain. Our main focus is tooling, platform and great documentation for Plugins in the Grafana Ecosystem. We also ensure that our community voice is heard and that we help our teams track and grow their engagement with our broader Grafana community. Who we’re looking for:  A typical day might involve adding new functionality to our Go SDK , talking to our developers about improvements necessary in our platform or tooling or collaborating with our tech writers about adding new documentation to our developer portal . At Grafana Labs we value diverse perspectives; it's one of our core values . Listed below are qualities we value but it is not an exhaustive list, you don’t need to check all the boxes. We...