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Hopper

Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions).

Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings.

Hopper sells $6 billion worth of travel and travel fintech every year. The Hopper app has over 100 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Flight Disruption Guarantee.

Customer obsession is at the heart of Hopper. We must always have the customer’s best interests at heart so when making decisions we start with the customer and work backwards. We believe that every interaction before, during, and after booking travel should earn our customer’s trust and loyalty. 

Sep 11, 2024
Full time
Fraud Operations Analyst
Hopper Manila, Philippines
We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.   What would your day-to-day look like: Customer Success Communication: Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally. Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues. Maintain a...
Sep 06, 2024
Contractor
Senior Software Engineer - Hotels (Lodging)
Hopper Remote, Brazil
About the job Do you want to substantially impact the future of Hopper's travel technology? We're hiring a Senior Software Engineer to join our Hotel team and help us innovate the evolution of travel selling and booking technology. Hotel contributes to 70% of the company's overall revenue. As a Software Engineer, you will be directly responsible for crafting, implementing, and deploying the sophisticated backend systems that power Hopper’s award-winning user experience. We’re seeking an experienced Software Engineer to join our team to help us grow and mature our hotel stack.   What would your day-to-day look like: Planning, investigating, or scoping out an upcoming project that you own. Mentoring other team members, either through pair programming or asynchronously through Slack. Writing code, reviewing code, and improving code. Learning about a new technical concept, service, or GCP feature that provides value to our team. While...
Sep 06, 2024
Full time
Senior Software Engineer - Hotels (Lodging)
Hopper Remote, Colombia
About the job Do you want to substantially impact the future of Hopper's travel technology? We're hiring a Senior Software Engineer to join our Hotel team and help us innovate the evolution of travel selling and booking technology. Hotel contributes to 70% of the company's overall revenue. As a Software Engineer, you will be directly responsible for crafting, implementing, and deploying the sophisticated backend systems that power Hopper’s award-winning user experience. We’re seeking an experienced Software Engineer to join our team to help us grow and mature our hotel stack.   What would your day-to-day look like: Planning, investigating, or scoping out an upcoming project that you own. Mentoring other team members, either through pair programming or asynchronously through Slack. Writing code, reviewing code, and improving code. Learning about a new technical concept, service, or GCP feature that provides value to our team. While...
Sep 06, 2024
Full time
Senior Software Engineer - Hotels (Lodging)
Hopper Mexico
About the job Do you want to substantially impact the future of Hopper's travel technology? We're hiring a Senior Software Engineer to join our Hotel team and help us innovate the evolution of travel selling and booking technology. Hotel contributes to 70% of the company's overall revenue. As a Software Engineer, you will be directly responsible for crafting, implementing, and deploying the sophisticated backend systems that power Hopper’s award-winning user experience. We’re seeking an experienced Software Engineer to join our team to help us grow and mature our hotel stack.   What would your day-to-day look like: Planning, investigating, or scoping out an upcoming project that you own. Mentoring other team members, either through pair programming or asynchronously through Slack. Writing code, reviewing code, and improving code. Learning about a new technical concept, service, or GCP feature that provides value to our team. While...
Sep 06, 2024
Contractor
Senior Software Engineer - Hotels (Lodging)
Hopper Remote, Argentina
About the job Do you want to substantially impact the future of Hopper's travel technology? We're hiring a Senior Software Engineer to join our Hotel team and help us innovate the evolution of travel selling and booking technology. Hotel contributes to 70% of the company's overall revenue. As a Software Engineer, you will be directly responsible for crafting, implementing, and deploying the sophisticated backend systems that power Hopper’s award-winning user experience. We’re seeking an experienced Software Engineer to join our team to help us grow and mature our hotel stack.   What would your day-to-day look like: Planning, investigating, or scoping out an upcoming project that you own. Mentoring other team members, either through pair programming or asynchronously through Slack. Writing code, reviewing code, and improving code. Learning about a new technical concept, service, or GCP feature that provides value to our team. While...
Sep 06, 2024
Full time
CS Travel Operations Specialist
Hopper Kuala Lumpur, Malaysia
Customer obsession is at the heart of Hopper. We always have the customer’s best interests at heart so when making decisions we start with the customer and work backwards. We believe that every interaction before, during and after booking travel should earn our customer’s trust and loyalty.  Travel Operations Specialists act as helpful experts for the CS team and Hopper users. It is essential that you are passionate about the success of travel support agents and the happiness of Hopper users. The ideal candidate will have a solid understanding of Hopper processes and guidelines as well as extensive travel knowledge.  As a Hopper Travel Operations Specialist you will be the go-to person for managing customer support escalations and involved with day-to-day consumer and HTS travel agency operations. This will include but is not limited to the following areas: air, hotel, social media, back office fulfillment, and rapid response (irregular operations)....
Aug 29, 2024
Full time
Data Scientist, Hopper CS Analytics
Hopper Vancouver, BC, Canada
We’re seeking a highly skilled and experienced Data Scientist to join our CS Analytics team. The ideal candidate will have a strong background in SQL, Python, GCP, Airflow, Tableau, Amplitude, and Data Science, focusing on Natural Language Processing NLP.  We are looking for someone who has demonstrated experience in a reputable organization and aligns with our company culture. This role requires someone capable of handling complex data challenges, building and maintaining data pipelines, and providing actionable insights to drive business decisions. You may be a great fit for our team if you’re a curious self-starter who thrives in ambiguity, is passionate about exploring the intersection of real business problems with huge (and often messy) data sets, and finding effective ways to simplify and focus on practical opportunities to deliver significant value to our customers.   What would your day-to-day look like Frame and perform complex exploratory analyses to...
Aug 29, 2024
Full time
Data Scientist, Hopper CS Analytics
Hopper Mexico
We’re seeking a highly skilled and experienced Data Scientist to join our CS Analytics team. The ideal candidate will have a strong background in SQL, Python, GCP, Airflow, Tableau, Amplitude, and Data Science, focusing on Natural Language Processing NLP.  We are looking for someone who has demonstrated experience in a reputable organization and aligns with our company culture. This role requires someone capable of handling complex data challenges, building and maintaining data pipelines, and providing actionable insights to drive business decisions. You may be a great fit for our team if you’re a curious self-starter who thrives in ambiguity, is passionate about exploring the intersection of real business problems with huge (and often messy) data sets, and finding effective ways to simplify and focus on practical opportunities to deliver significant value to our customers.   What would your day-to-day look like Frame and perform complex exploratory analyses to...
Aug 29, 2024
Full time
Data Scientist, Hopper CS Analytics
Hopper Remote, Colombia
We’re seeking a highly skilled and experienced Data Scientist to join our CS Analytics team. The ideal candidate will have a strong background in SQL, Python, GCP, Airflow, Tableau, Amplitude, and Data Science, focusing on Natural Language Processing NLP.  We are looking for someone who has demonstrated experience in a reputable organization and aligns with our company culture. This role requires someone capable of handling complex data challenges, building and maintaining data pipelines, and providing actionable insights to drive business decisions. You may be a great fit for our team if you’re a curious self-starter who thrives in ambiguity, is passionate about exploring the intersection of real business problems with huge (and often messy) data sets, and finding effective ways to simplify and focus on practical opportunities to deliver significant value to our customers.   What would your day-to-day look like Frame and perform complex exploratory analyses to...
Aug 27, 2024
Full time
Senior Software Engineer - Hotels (Lodging)
Hopper Vancouver, BC, Canada
About the job Do you want to substantially impact the future of Hopper's travel technology? We're hiring a Sr Software Engineer to join our Hotel team and help us innovate the evolution of travel selling and booking technology. Hotel contributes to 70% of the company's overall revenue. As a Software Engineer, you will be directly responsible for crafting, implementing, and deploying the sophisticated backend systems that power Hopper’s award-winning user experience. We’re seeking an experienced Software Engineer to join our team to help us grow and mature our hotel stack.   What would your day-to-day look like: Planning, investigating, or scoping out an upcoming project that you own. Mentoring other team members, either through pair programming or asynchronously through Slack. Writing code, reviewing code, and improving code. Learning about a new technical concept, service, or GCP feature that provides value to our team. While Hopper...
Aug 23, 2024
Full time
Contact Center Engineer, CS Product Operations
Hopper Remote, Malaysia
We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...
Aug 23, 2024
Full time
Contact Center Engineer, CS Product Operations
Hopper Remote, India
We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...
Aug 23, 2024
Full time
Local Service Delivery Manager
Hopper Kuala Lumpur, Malaysia
Customer advocacy is at the heart of Customer Service. Hopper’s Customer Service teams endeavor to automate, in order to allow customers to help themselves whenever possible and provide both users and agents a delightful, seamless experience. The B2B CS Operations Manager will have an integral role in driving customer happiness and reducing Hopper’s cost to serve customers. They will be the voice of Hopper within the 3rd party call center. The Service Delivery Manager will be responsible for providing guidance and oversight. They will focus on the vendor’s success by assisting with workflows, KPIs, gap analysis and regulatory compliance. The successful candidate will be the voice of the Front Line Agents and customers.    Minimum Qualifications Has a strong understanding of call centers, call center structures and call center agent behaviors Has a proven track record of driving customer satisfaction Has a high level of understanding, patience and empathy; but...
Aug 21, 2024
Full time
Contact Center Engineer, CS Product Operations
Hopper Remote, Philippines
We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...
Aug 21, 2024
Full time
Contact Center Engineer, CS Product Operations
Hopper Remote, South Korea
We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...
Aug 21, 2024
Full time
Contact Center Engineer, CS Product Operations
Hopper Remote, Japan
We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...
Aug 10, 2024
Full time
Senior Software Engineer, Backend - HTS Fintech Ancillaries
Hopper USA
About the job Hopper Fintech Ancillaries team is a team responsible for integrating our proprietary fintech offerings with some of the largest travel companies in the world.  Within this vertical we construct systems and build fintech offerings to scale globally, managing how to evolve and innovate on current and new offerings, and translating that to customer value and business value to Hopper as a whole. We're looking for a Senior Backend Developer to join our growing fintech team!  Within our team you will have the opportunity to deliver an outsized impact on the company on one of the company’s most critical roadmaps.  As a Sr. Software Engineer you will be directly responsible for designing, implementing, deploying and operating the complex backend systems that power our integrations!   What your day-to-day would look like: Iterate on features in an agile manner using Scala (no prior experience required) and technologies like GCP, OpenAPI, BigQuery, Pub/Sub...
Aug 10, 2024
Full time
Senior Software Engineer, Backend - HTS Fintech Ancillaries
Hopper USA
About the job Hopper Fintech Ancillaries team is a team responsible for integrating our proprietary fintech offerings with some of the largest travel companies in the world.  Within this vertical we construct systems and build fintech offerings to scale globally, managing how to evolve and innovate on current and new offerings, and translating that to customer value and business value to Hopper as a whole. We're looking for a Senior Backend Developer to join our growing fintech team!  Within our team you will have the opportunity to deliver an outsized impact on the company on one of the company’s most critical roadmaps.  As a Sr. Software Engineer you will be directly responsible for designing, implementing, deploying and operating the complex backend systems that power our integrations!   What your day-to-day would look like: Iterate on features in an agile manner using Scala (no prior experience required) and technologies like GCP, OpenAPI, BigQuery, Pub/Sub...
Aug 10, 2024
Full time
Senior Software Engineer, Backend - HTS Fintech Ancillaries
Hopper Toronto, ON, Canada
About the job Hopper Fintech Ancillaries team is a team responsible for integrating our proprietary fintech offerings with some of the largest travel companies in the world.  Within this vertical we construct systems and build fintech offerings to scale globally, managing how to evolve and innovate on current and new offerings, and translating that to customer value and business value to Hopper as a whole. We're looking for a Senior Backend Developer to join our growing fintech team!  Within our team you will have the opportunity to deliver an outsized impact on the company on one of the company’s most critical roadmaps.  As a Sr. Software Engineer you will be directly responsible for designing, implementing, deploying and operating the complex backend systems that power our integrations!   What your day-to-day would look like: Iterate on features in an agile manner using Scala (no prior experience required) and technologies like GCP, OpenAPI, BigQuery, Pub/Sub...
Aug 10, 2024
Full time
Senior Software Engineer, Backend - HTS Fintech Ancillaries
Hopper Vancouver, BC, Canada
About the job Hopper Fintech Ancillaries team is a team responsible for integrating our proprietary fintech offerings with some of the largest travel companies in the world.  Within this vertical we construct systems and build fintech offerings to scale globally, managing how to evolve and innovate on current and new offerings, and translating that to customer value and business value to Hopper as a whole. We're looking for a Senior Backend Developer to join our growing fintech team!  Within our team you will have the opportunity to deliver an outsized impact on the company on one of the company’s most critical roadmaps.  As a Sr. Software Engineer you will be directly responsible for designing, implementing, deploying and operating the complex backend systems that power our integrations!   What your day-to-day would look like: Iterate on features in an agile manner using Scala (no prior experience required) and technologies like GCP, OpenAPI, BigQuery, Pub/Sub...