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Hopper

Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions).

Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings.

Hopper sells $6 billion worth of travel and travel fintech every year. The Hopper app has over 100 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Flight Disruption Guarantee.

Customer obsession is at the heart of Hopper. We must always have the customer’s best interests at heart so when making decisions we start with the customer and work backwards. We believe that every interaction before, during, and after booking travel should earn our customer’s trust and loyalty. 

Sep 28, 2024
Full time
Strategic Partnerships Manager, Media Solutions - Growth/Consumer/Ads
Hopper Boston, MA, USA
About the job The Strategic Partnership Manager will sell dynamic advertising campaigns to Destination Marketing Organizations, and adjacent categories.  The Partnership Manager pitches and solicits orders from clients and coordinates ad trafficking and reporting with an Ads Campaign Manager.  This individual will work against a sales quota and can earn lucrative commission pay by scaling partnerships, and driving revenue to exceed their goals..  The Strategic Partnership Manager can sell mostly from home but will need to travel occasionally to client locations and/or conferences several times per quarter. About the team The Hopper Media Solutions team is responsible for building a suite of advertising products that allows travel advertisers to increase their bookings and allows Hopper to generate ad revenue. We work with Destination Management Organizations, Hotels, Airlines, and Airports, offering innovative products to promote their brand and win sales on...
Sep 28, 2024
Full time
Strategic Partnerships Manager, Media Solutions - Growth/Consumer/Ads
Hopper New York, NY, USA
About the job The Strategic Partnership Manager will sell dynamic advertising campaigns to Destination Marketing Organizations, and adjacent categories.  The Partnership Manager pitches and solicits orders from clients and coordinates ad trafficking and reporting with an Ads Campaign Manager.  This individual will work against a sales quota and can earn lucrative commission pay by scaling partnerships, and driving revenue to exceed their goals..  The Strategic Partnership Manager can sell mostly from home but will need to travel occasionally to client locations and/or conferences several times per quarter. About the team The Hopper Media Solutions team is responsible for building a suite of advertising products that allows travel advertisers to increase their bookings and allows Hopper to generate ad revenue. We work with Destination Management Organizations, Hotels, Airlines, and Airports, offering innovative products to promote their brand and win sales on...
Sep 28, 2024
Full time
Strategic Partnerships Manager, Media Solutions - Growth/Consumer/Ads
Hopper Toronto, ON, Canada
About the job The Strategic Partnership Manager will sell dynamic advertising campaigns to Destination Marketing Organizations, and adjacent categories.  The Partnership Manager pitches and solicits orders from clients and coordinates ad trafficking and reporting with an Ads Campaign Manager.  This individual will work against a sales quota and can earn lucrative commission pay by scaling partnerships, and driving revenue to exceed their goals..  The Strategic Partnership Manager can sell mostly from home but will need to travel occasionally to client locations and/or conferences several times per quarter. About the team The Hopper Media Solutions team is responsible for building a suite of advertising products that allows travel advertisers to increase their bookings and allows Hopper to generate ad revenue. We work with Destination Management Organizations, Hotels, Airlines, and Airports, offering innovative products to promote their brand and win sales on...
Sep 28, 2024
Full time
Strategic Partnerships Manager, Media Solutions - Growth/Consumer/Ads
Hopper New York, NY, USA
About the job The Strategic Partnership Manager will sell dynamic advertising campaigns to Destination Marketing Organizations, and adjacent categories.  The Partnership Manager pitches and solicits orders from clients and coordinates ad trafficking and reporting with an Ads Campaign Manager.  This individual will work against a sales quota and can earn lucrative commission pay by scaling partnerships, and driving revenue to exceed their goals..  The Strategic Partnership Manager can sell mostly from home but will need to travel occasionally to client locations and/or conferences several times per quarter. About the team The Hopper Media Solutions team is responsible for building a suite of advertising products that allows travel advertisers to increase their bookings and allows Hopper to generate ad revenue. We work with Destination Management Organizations, Hotels, Airlines, and Airports, offering innovative products to promote their brand and win sales on...
Sep 26, 2024
Full time
Implementation Specialist, Lodging (Japan)
Hopper Remote, Japan
About the job The Implementation Specialist (IS) role is the main point of contact and connectivity champion during the onboarding process of new hotel contracts. The IS is responsible for effectively communicating directly with new hotel partners to gain the information necessary to map their properties and subsequently activate them, while ensuring the quality of the property’s presence on the Hopper platform. This role requires a highly organized, knowledgeable individual who is able to deliver quantitative results related to onboarding in a fast-paced environment. You will be required to support the evolving needs of a fast-growing team. The right candidate will effectively communicate with partners and enjoy collaborating with the Implementation, Revenue, Business Development and Market Management teams.   What would your day-to-day look like: Support and onboard hotel partners through different connectivity systems and solutions. Track onboarding...
Sep 25, 2024
Full time
Sales Operations Program Manager
Hopper USA
The Sales Operations Program Manager will play a key role in transforming our BPO contact center agents' capabilities to enhance their sales skills while maintaining high service standards. You will work closely with teams that manage our contact center agents to improve their performance and collaborate with various support functions within the organization to ensure alignment with our sales goals. Your efforts will be crucial in managing and optimizing sales operations, developing and implementing sales programs, and achieving our 15%+ hotel sales conversion target.   Responsibilities Oversee the development and execution of sales programs and initiatives to enhance the sales capabilities of contact center agents. Analyze sales data to identify trends, gaps, and opportunities for improvement, providing actionable insights and recommendations. Set and monitor sales goals, forecasts, and performance metrics, ensuring alignment with organizational objectives....
Sep 06, 2024
Full time
CS Travel Operations Specialist
Hopper Kuala Lumpur, Malaysia
Customer obsession is at the heart of Hopper. We always have the customer’s best interests at heart so when making decisions we start with the customer and work backwards. We believe that every interaction before, during and after booking travel should earn our customer’s trust and loyalty.  Travel Operations Specialists act as helpful experts for the CS team and Hopper users. It is essential that you are passionate about the success of travel support agents and the happiness of Hopper users. The ideal candidate will have a solid understanding of Hopper processes and guidelines as well as extensive travel knowledge.  As a Hopper Travel Operations Specialist you will be the go-to person for managing customer support escalations and involved with day-to-day consumer and HTS travel agency operations. This will include but is not limited to the following areas: air, hotel, social media, back office fulfillment, and rapid response (irregular operations)....
Aug 23, 2024
Full time
Local Service Delivery Manager
Hopper Kuala Lumpur, Malaysia
Customer advocacy is at the heart of Customer Service. Hopper’s Customer Service teams endeavor to automate, in order to allow customers to help themselves whenever possible and provide both users and agents a delightful, seamless experience. The B2B CS Operations Manager will have an integral role in driving customer happiness and reducing Hopper’s cost to serve customers. They will be the voice of Hopper within the 3rd party call center. The Service Delivery Manager will be responsible for providing guidance and oversight. They will focus on the vendor’s success by assisting with workflows, KPIs, gap analysis and regulatory compliance. The successful candidate will be the voice of the Front Line Agents and customers.    Minimum Qualifications Has a strong understanding of call centers, call center structures and call center agent behaviors Has a proven track record of driving customer satisfaction Has a high level of understanding, patience and empathy; but...
Jul 28, 2024
Full time
Local Service Delivery Manager
Hopper Thane, Maharashtra
Customer advocacy is at the heart of Customer Service. Hopper’s Customer Service teams endeavor to automate, in order to allow customers to help themselves whenever possible and provide both users and agents a delightful, seamless experience. The B2B CS Operations Manager will have an integral role in driving customer happiness and reducing Hopper’s cost to serve customers. They will be the voice of Hopper within the 3rd party call center. The Service Delivery Manager will be responsible for providing guidance and oversight. They will focus on the vendor’s success by assisting with workflows, KPIs, gap analysis and regulatory compliance. The successful candidate will be the voice of the Front Line Agents and customers.    Minimum Qualifications Has a strong understanding of call centers, call center structures and call center agent behaviors Has a proven track record of driving customer satisfaction Has a high level of understanding, patience and empathy;...
Jul 17, 2024
Contractor
Sr Product Manager - HTS Korea
Hopper Seoul, South Korea
About the job As a Product Manager, you will work at the intersection of the user, business, and data and have a competitive understanding of the travel landscape to bring new successful new features to life. This team owns a full service travel offering (selling flights, hotels, rental cars and packages) for our marquee B2B partner in Korea. A successful Product Manager for this team must be ambitious, highly competent, and excited to dig into product data, learn from customers, and build new features on short cycles to grow this partnership. This PM must also be able to work extremely well with partners in Korea and be able to drive a roadmap across multiple product categories. This role operates across a much broader scope than a traditional PMs. As such, we would expect someone to join us that: - Can lead a product team while dealing with ambiguity/little direction; they will be the sole person responsible for the day to day of a suite of products - Is...
Jul 13, 2024
Full time
Sr Product Designer - HTS APAC
Hopper Singapore, Singapore
About the job The Hopper Technology Solution (HTS) team - APAC is currently looking for an experienced Product Designer to join the Hopper Technology Solutions team to own and lead the delivery  This role operates across a much broader scope than traditional design roles. As such, we would expect someone to join us that can: - Deal with ambiguity and balance building out multiple features at once without jeopardizing the quality of the design or lose sight of the customer experience - Generate innovative and delightful design components that help us meet our product and business goals - Lead UX research of consumer travel shopping patterns in multiple markets - Lead and manage detailed and lengthy stakeholder feedback and requirements from an external partner (one of the largest banks in the region)   What would your day-to-day look like: Design the best place to book travel in APAC! Leverage customer research and data to find ways to make the...
Jul 13, 2024
Full time
Sr Product Designer - HTS APAC
Hopper Tokyo, Japan
About the job The Hopper Technology Solution (HTS) team - APAC is currently looking for an experienced Product Designer to join the Hopper Technology Solutions team to own and lead the delivery  This role operates across a much broader scope than traditional design roles. As such, we would expect someone to join us that can: - Deal with ambiguity and balance building out multiple features at once without jeopardizing the quality of the design or lose sight of the customer experience - Generate innovative and delightful design components that help us meet our product and business goals - Lead UX research of consumer travel shopping patterns in multiple markets - Lead and manage detailed and lengthy stakeholder feedback and requirements from an external partner (one of the largest banks in the region)   What would your day-to-day look like: Design the best place to book travel in APAC! Leverage customer research and data to find ways to make the...
Jul 13, 2024
Full time
Sr Product Designer - HTS APAC
Hopper Melbourne, Australia
About the job The Hopper Technology Solution (HTS) team - APAC is currently looking for an experienced Product Designer to join the Hopper Technology Solutions team to own and lead the delivery  This role operates across a much broader scope than traditional design roles. As such, we would expect someone to join us that can: - Deal with ambiguity and balance building out multiple features at once without jeopardizing the quality of the design or lose sight of the customer experience - Generate innovative and delightful design components that help us meet our product and business goals - Lead UX research of consumer travel shopping patterns in multiple markets - Lead and manage detailed and lengthy stakeholder feedback and requirements from an external partner (one of the largest banks in the region)   What would your day-to-day look like: Design the best place to book travel in APAC! Leverage customer research and data to find ways to make the...
Jul 13, 2024
Full time
Sr Product Designer - HTS APAC
Hopper Seoul, South Korea
About the job The Hopper Technology Solution (HTS) team - APAC is currently looking for an experienced Product Designer to join the Hopper Technology Solutions team to own and lead the delivery  This role operates across a much broader scope than traditional design roles. As such, we would expect someone to join us that can: - Deal with ambiguity and balance building out multiple features at once without jeopardizing the quality of the design or lose sight of the customer experience - Generate innovative and delightful design components that help us meet our product and business goals - Lead UX research of consumer travel shopping patterns in multiple markets - Lead and manage detailed and lengthy stakeholder feedback and requirements from an external partner (one of the largest banks in the region)   What would your day-to-day look like: Design the best place to book travel in APAC! Leverage customer research and data to find ways to make the...
May 28, 2024
Full time
Market Manager (Japan)
Hopper Tokyo, Japan
About the job Hopper is expanding in Japan. We’re looking for a Japan based Market Manager to join our small but growing Hotel team. In this role, you will find, develop, and maintain a portfolio of hotels that Hopper makes bookable through the Hopper app and our partnerships. You will ensure that your hotels are attractive to Hopper customers and have accurate rates and room availability. To succeed at Hopper you must have a passion for travel and hospitality, love to shop and buy products on your phone, and prefer a start-up culture to big company bureaucracy.  You should be stimulated by customer engagement and enjoy both selling to new hotels and managing ongoing relationships.  You should also be ambitious about your career and eager to take on expanded responsibilities as Hopper grows.   What would your day-to-day look like: Build and progressively expand a portfolio of local hotel partners by negotiating and securing win-win distribution partnerships,...
Mar 15, 2024
Full time
Sr Account Manager - HTS Japan
Hopper Tokyo, Japan
About the job As an Account Manager, you will be the main relationship owner with our strategic partner in Japan. You will work at the intersection of the business, customer success, operations, and data. This team owns a full service travel offering (selling flights, hotels, rental cars and packages) for our marquee B2B partner in Japan. A successful Account Manager for this team must be ambitious, highly competent, and excited to dig into product data, grow the partnership, and roll up their sleeves to deliver outcomes for our partner. This Account Manager must also be able to work extremely well within a traditional Japanese business culture. This role operates across a much broader scope than a traditional Account Managers. As such, we would expect someone to join us that: Can make decisions for the team with ambiguity/little direction; they will be the sole person responsible for ensuring our partnership is successful (and defining what that success looks...