ServiceTitan

Ready to be a Titan? We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor.  We are seeking a highly skilled and experienced Senior Manager, TA Operations to join our team. The ideal candidate will be responsible for optimizing and systemizing TA processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the TA Ops Operations team (currently team of 8).    What you’ll do: Transform the Candidate Experience: Continually assess and improve onboarding, candidate experience and recruiting processes and procedures to enhance efficiency and effectiveness,...

Ready to be a Titan? ServiceTitan has ambitions to become the “Operating System of the Trades”. We spend every day trying to deliver the best experience possible to the hard working professionals of the Trades (HVAC, Plumbing, Electrical, etc.). We are looking for a Product Manager with the 10x impact mindset and a track record of driving new product features from concept to successful launch, market adoption, and customer outcome realization. This is an integral role with the opportunity of making a huge impact for ServiceTitan contractors by enabling self-service to their customers as an extension of the great customer experience they already offer. Our contractors' customer base can range from commercial property managers to residential homeowners. Come join us in changing the lives of our contractors, and helping them achieve the extraordinary. What you'll do: Contribute to a collaborative product team, helping to define the vision and strategic roadmap for...

Ready to be a Titan? We’re looking for a Senior Human Resources Business Partner to build and drive scalable solutions that support business objectives within our G&A teams. This role is critical in executing our people initiatives, coaching managers, and working cross-functionally within the People Operations team to drive successful programs. In this role, you’ll work closely with leadership as a strategic partner and trusted advisor and balance organizational and employee needs. We are looking for someone who has been exposed to scaling teams in a fast-paced environment while touching each step of the employee lifecycle. This position will play a crucial role serving as a key business partner to work on talent opportunities and tackle challenges while paving the way for best-in-class employee experience processes and practices. What you'll do: Provide strategic thought partnership and coaching to our leaders in leading and scaling high performing, ambitious teams....

Ready to be a Titan? As a Product Analyst, you’ll be embedded in a Product Development squad to help drive the speed and quality at which we bring ideas to release. You will interface with both customers and customer facing teams, applying deep product knowledge, to refine and prioritize feedback to your squad. What You’ll do: Effectively gather and assess feedback and escalations from customers and internal stakeholders Define and track the success of the product/feature through defined KPIs and collect data to measure the outcomes Use statistical techniques and data visualization tools (SQL, Tableau) to transform data into actionable insights Contribute to the Product team assuring the data driven decision making Perform user acceptance testing for new and existing features and collaborate with Product teams to make the respective adjustments/changes Engage in bug triage/analysis process and come up with respective...

Ready to be a Titan? ServiceTitan is looking for a Sr. Director to lead its Pricing & Packaging team. This individual will play a pivotal role in shaping our revenue growth and profitability by developing and executing comprehensive pricing strategies and packaging solutions. They will lead a cross-functional team, collaborating closely with GMs, product management, sales, marketing, finance, IT, operations and senior leadership to drive pricing initiatives. Their work will span ServiceTitan’s core platform as well as their add-ons (Pro Products and Fintech). We are looking for someone who wants to get in the driver’s seat to proactively set our pricing and packaging agenda and help execute those initiatives. This role reports to ServiceTitan’s SVP of Operations and will be a key member of the Operations Leadership team.   What You'll Do: Pricing Strategy Development: Develop and implement pricing and packaging strategies that optimize revenue,...

Ready to be a Titan? Join our dynamic finance team as the Senior Manager, Accounts Receivable and Collections, reporting directly to the Senior Director of Revenue. This critical role focuses on partnering with our sales organization to optimize our company-wide collections processes, reduce days sales outstanding (DSO), and maintain strong customer relationships. If you’re highly motivated and ready to make a significant impact, we want to hear from you.    What You’ll Do:   Develop and implement effective collections strategies to reduce DSO and minimize outstanding balances. Manage escalated customer inquiries or billing disputes, ensuring a positive customer experience. Prepare and analyze regular reports on collection activity, at-risk accounts and accounts receivable aging, partnering with the accounting team on the monthly reserve process. Collaborate with the Sales organization on collection inquiries and effective customer receivable...

Who We Are: We’re Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control, and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture. What We’re Looking For: As a Client Support Specialist, you’ll be responsible for resolving client issues as reported through the formal ticketing system, emails, forums, and phone...

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like: What’s...

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like: What’s...

Ready to be a Titan? ServiceTitan is seeking a Senior Manager/Counsel, Tax Planning, M&A, and International Tax, to join one of the fastest-growing tech companies in Southern California. This position will report to the VP of Tax and will enjoy a high level of visibility and impact to our rapidly-growing company. What you'll do: Work with the VP of Tax on all tax planning and implementation, M&A, international tax, transfer pricing, and business expansion matters Research complex tax issues and prepare technical documentation Advise on and oversight of all key US international tax calculations Partner with and advise the business and cross-functional teams on business initiatives and contracts Collaborate with the tax provision and compliance team and work closely with accounting team on tax planning initiatives Monitor and analyze existing and proposed tax legislation Assist with other ad hoc projects, including one-off,...

Ready to be a Titan? ServiceTitan is looking for a Full Stack Engineer to help us build smart, compelling and intuitive applications for our products. This is an exciting role for an engineer to come in and develop the major application features in a rapidly growing, fast-paced environment. We build for product excellence, focus on smart solutions through innovation and technology, have an amazing growth-oriented culture, and love to solve complex problems. If you share the same values, you should consider joining us in our efforts to achieve the extraordinary! You will be primarily responsible for creating and maintaining complex web-based solutions built on top of a set of loosely coupled microservices. You will work closely with product, design and various engineering teams to develop and deliver scalable, secure, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality outcomes. What You’ll Do: Deliver scalable, reliable...

Ready to be a Titan? ServiceTitan is looking for a Full Stack Engineer to help us build smart, compelling and intuitive applications for our products. This is an exciting role for an engineer to come in and develop the major application features in a rapidly growing, fast-paced environment. We build for product excellence, focus on smart solutions through innovation and technology, have an amazing growth-oriented culture, and love to solve complex problems. If you share the same values, you should consider joining us in our efforts to achieve the extraordinary! You will be primarily responsible for creating and maintaining complex web-based solutions built on top of a set of loosely coupled microservices. You will work closely with product, design and various engineering teams to develop and deliver scalable, secure, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality outcomes. What You’ll Do: Deliver...

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. Responsibilities: Develop strong working relationships with corporate contacts in strategic accounts. Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users. Collaborate with customers and product managers to manage product...

Ready to be a Titan? As a Manager on ServiceTitan’s Pro Product Success team, you will support a passionate and creative group of Marketing Pro Specialists to provide an exceptional experience for our Enterprise & Strategic Home Service companies. In this role, you will be a critical member of our Pro Product Excellence Management team and will help shape ServiceTitan’s strategy for Marketing Pro retention, adoption, and customer satisfaction, especially for our Enterprise & Strategic customers. What you'll do: Build a strong team environment and relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers, focusing on the needs of Strategic accounts. Equip every Marketing Pro Specialist with the fundamental role clarity, knowledge, skills, processes, and tools to deliver the best possible outcomes for Strategic customers, achieve their goals and OKRs, and manage escalations or key initiatives...

Ready to be a Titan? Join our dynamic finance team as the Senior Manager, Accounts Receivable and Collections, reporting directly to the Senior Director of Revenue. This critical role focuses on partnering with our sales organization to optimize our company-wide collections processes, reduce days sales outstanding (DSO), and maintain strong customer relationships. If you’re highly motivated and ready to make a significant impact, we want to hear from you.    What You’ll Do:   Develop and implement effective collections strategies to reduce DSO and minimize outstanding balances. Manage escalated customer inquiries or billing disputes, ensuring a positive customer experience. Prepare and analyze regular reports on collection activity, at-risk accounts and accounts receivable aging, partnering with the accounting team on the monthly reserve process. Collaborate with the Sales organization on collection inquiries and effective customer receivable...

Ready to be a Titan? ServiceTitan is looking for an extraordinary Senior Product Intelligence Analyst to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. You will be the company’s go-to resource for analysis on our new Sales Pro product. As the lead analyst on Sales Pro, you will hold full responsibility for getting insights that shape the product roadmap and help our customers be more successful.  Sales Pro is at the forefront of bringing AI into the sales experience in the trades. We’re excited about what we’ll build together.  What You'll Do: Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level Build insightful reports and visualizations to surface trends and actionable...

Ready to be a Titan? ServiceTitan is looking for a Web Developer to join our Web Team. The Web Team is responsible for our three flagship marketing websites --   www.servicetitan.com ,   www.youraspire.com   and   www.fieldroutes.com . Our websites are critical to the user journey, making this an extremely valuable and critical role within our overall pipeline generation program.  If you love working with smart people in a rapid growth environment, this might be a great fit for you. As a Web Developer at ServiceTitan, you’ll work with a team of Web Developers, a QA Engineer, UX Designers and Marketers on the end-to-end development and optimization of our three marketing websites. You will have the opportunity to leverage your expertise in web development to create visually stunning, intuitive, and technically advanced websites that exceed our stakeholders’' expectations and deliver measurable results.   What you'll do: Collaborate with designers, marketers,...

Ready to be a Titan? ServiceTitan is the leading software platform for the trades, empowering home and commercial service businesses to streamline operations, enhance customer experiences, and drive growth. We are committed to leveraging cutting-edge technology, including generative AI, to transform the way our customers work. We are seeking a highly strategic, customer obsessed and execution-oriented Principal Product Manager to lead the holistic vision, strategy, and development of Fintech experiences for Commercial customers.   The role requires a strong combination of 0-1 thinking to identify new Commercial Fintech opportunities. Success in this role will depend on the ability to drive alignment and execution across multiple stakeholders to accelerate AI-driven experiences at scale. What you’ll do: Plant the seeds of a Fintech business in Commercial  Define the overarching strategy on the kind of fintech products that Commercial contractors need...

Ready to be a Titan? The Fintech team is a highly strategic team responsible for assessing, building and launching new partnerships and opportunities within the ServiceTitan Fintech platform, specifically with our subsidiary entities (Aspire & Fieldroutes) in the ‘Green Industry’ (Landscaping/LawnCare, Pest Control, Cleaning Services, etc). Payments and Financing solutions create a massive positive impact to our customers while also contributing meaningfully to ServiceTitan’s growth. We strive to bring innovative products and integrations, and provide extraordinary services to be the premier brand in the home & commercial services industry, and operating system for the trades. The Manager, Fintech Strategy & Partnerships  is an integral, highly-visible role contributing to the overall success of the Green Fintech business at ServiceTitan. S/he will assess, source, drive, manage, and optimize success of our embedded fintech integrations with a primary focus on the...

Ready to be a Titan? We are looking for a highly organized and proactive Associate Production Coordinator to support our dynamic video production efforts. This role goes beyond traditional coordination, encompassing project management responsibilities to see video projects through the entire lifecycle, from initial filming to final delivery. You will be responsible for managing logistics, scheduling, and ensuring seamless communication across internal teams and external stakeholders. Working closely with the Associate Creative Director, Creative Managers, and Project Manager, you will be instrumental in keeping projects organized, maintaining timelines, and assisting with all phases of production—pre-production, production, and post-production. This role also involves actively managing the post-production process, including coordinating editing, reviews, and approvals, as well as maintaining clear and consistent communication with all stakeholders involved. Experience with...