Wise

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc.  During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.   This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect.  You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.   This role will give you the opportunity to: Own...

At Wise, we're on a mission to build the best way to move and manage money internationally. We're making financial services more fair, accessible, and affordable for people and businesses worldwide. As we continue to grow, we're looking for a Growth Marketing Lead for Hungary. This role is pivotal in driving our growth strategy, managing multi-channel campaigns, testing new initiatives and fostering partnerships to increase our transaction volume in these key markets. Your Mission: Own the growth of the Hungarian market, while keeping the Wise customers at the heart of everything you do.  Identify, own and drive new growth initiatives and strategies for Hungary, increasing our market penetration, user acquisition and retention metrics.  Coordinate and execute multi-channel marketing campaigns, working closely with internal teams and external partners to maximise your efforts’ reach and impact.  Help optimise, scale and improve marketing channels’ BAU initiatives with...

A bit about the role: We’ve launched partnerships globally, with the likes of BPCE Group, Morgan Stanley, N26, Qonto and Monzo. We’re looking for someone to drive the growth of Wise Platform in France and Southern Europe - by joining our Business Development team.  You’ll work closely with the global Wise Platform Business Development team - as well as with other functions, including Pre-Sales, Product Management, Compliance & Legal, Implementation and Engineering. Your mission: • Work with the Wise Platform team to build, maintain and close a strong pipeline of partnerships with banks in France, Italy and Spain. • Create and communicate our strategy and plan for partnership growth in the region • Work on projects to improve our sales processes and approaches both within the region and globally, such as helping iterate our pitches and messaging, our pricing strategies, go to market efforts - or anything else that helps drive growth • Collaborate closely with the...

As a KYC Operations Senior Analyst, you won't just be ticking boxes – you'll be playing a critical role in safeguarding Wise and our customers. You'll be at the forefront of ensuring we meet global regulatory and compliance standards, diving deep into customer activities and behaviour patterns. This is a fantastic opportunity to become a true expert in the KYC domain, working autonomously while still enabling team success through your insights and mentorship. What You'll Be Doing Conducting Enhanced Due Diligence (EDD): You'll review customer risk profiles and make frequent, informed, risk-based decisions to ensure our standards are met. Analysing Customer Behaviour: You'll examine transaction histories and identify patterns that might indicate risks, conducting periodic reviews to analyse changes in customer activity. Approving High-Risk Onboarding: You'll assess and approve the onboarding of high-risk customers, ensuring everything aligns with our policies and regulatory...

As a KYC Operations Senior Analyst, you won't just be ticking boxes – you'll be playing a critical role in safeguarding Wise and our customers. You'll be at the forefront of ensuring we meet global regulatory and compliance standards, diving deep into customer activities and behaviour patterns. This is a fantastic opportunity to become a true expert in the KYC domain, working autonomously while still enabling team success through your insights and mentorship. What You'll Be Doing Conducting Enhanced Due Diligence (EDD): You'll review customer risk profiles and make frequent, informed, risk-based decisions to ensure our standards are met. Analysing Customer Behaviour: You'll examine transaction histories and identify patterns that might indicate risks, conducting periodic reviews to analyse changes in customer activity. Approving High-Risk Onboarding: You'll assess and approve the onboarding of high-risk customers, ensuring everything aligns with our policies and...

Senior Data Scientist - Know Your Customer We’re looking for a Senior Data Scientist to join our growing Know Your Customer Team in Budapest.  This role is a unique opportunity to impact the experience of every single one of Wise’s 13 million, and rising, customers. You will be working on enhancing our Know Your Customer procedures to effectively mitigate our risks while delivering a seamless customer experience. What you build will have a direct impact on Wise’s mission Qualifications A bit about you:    Experience implementing, testing and evaluating performance of multiple rules across systems;   Strong Python knowledge. Ability to read through code, especially Java. Demonstrable experience collaborating with engineering on services;   Experience with statistical analysis and good presentation skills to drive insight into action;   A strong product mindset with the ability to work independently in a cross-functional and cross-team environment;...

Salary Range: SGD 109,800 - 150,000 per annum + RSUs We are looking for an exceptional graphic designer to help us supercharge Wise’s physical card designs and the delivery experience. Millions of customers use Wise, and you'll be responsible for designing a portfolio of cards and carriers alongside a cross-functional team of product managers, designers, analysts, researchers in our Spend Experience team. We aim for best in class experiences at Wise, and are looking for someone with the skills and drive to match that ambition. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world. Wise has changed the way people send, spend, receive and grow their money by making it exponentially cheaper, faster and more convenient than a bank. Wise cards are integral to our most user-friendly multi currency account proposition. As a Senior Graphic Designer, you will lead the design and evolution of our physical card...

We are looking for a FinCrime Senior Product Compliance Manager ready to leverage their experience in supporting a fast growing product in NorthAm. Their primary focus is to ensure Wise’s NorthAm BSA AML program is best in class- meeting our regulatory obligations, managing financial crime risk, and scales to enable growth. This is an exciting, hands-on opportunity working directly with product managers, analysts and engineers to help scale our NorthAm product offering.  The individual should be an expert on  anti- financial crime regulations and risk mitigation.    Your mission:  Wise has already pioneered new ways for people to transfer money across borders and currencies.  We now need support to scale our NorthAM offering in a compliant and structured way that addresses the local financial crime risks.  You will focus on driving forward the vision to address financial crime risk reflecting on local regulatory expectations and financial crime risk.  To do this  you not...

THE ROLE We're seeking a highly motivated and experienced Senior Analytics Manager to lead product analytics across the Acquiring Domain.  In the Acquiring Domain several teams collaborate to enable small businesses to get paid internationally via Pay with Wise, cards and local payment methods for subscriptions, e-commerce checkouts etc.  This is a great opportunity to build a 0-1 product and scale it massively. The goal? To create a truly differentiated product focused on getting paid internationally unlike the domestic first experience of most competitors.  This role involves a 50/50 split between leading a team (3) of talented analysts embedded within multiple product teams and providing hands-on analytical support to product teams; setting the right KPIs, providing data driven insights to inform product decisions and surface opportunities to further improve our products. You'll directly influence the future of our Acquiring Domain strategy by partnering closely with...

Lead Data Scientist / ML Engineer - Servicing and Data Engineering   We’re looking for a Lead Data Scientist to join our growing Servicing ML and Data Engineering Team in Tallinn (or Budapest, Tallinn preferred).  This role is a unique opportunity to scale and advance the impact of Data Science in Servicing tribe – namely Fincrime, KYC and Customer Support squads. What you build will have a direct impact on Wise’s mission and millions of our customers. About the Role:  Our team is responsible for: 1) removing bottlenecks from Data Science workflows, 2) providing ML tooling for experiments and pipelines, 3) developing Wise’s Feature Platform. Moreover, we are responsible for driving high priority projects from proof-of-concept to MVP, to service / tooling, in order to unlock cross-team impact. We are looking for someone to own the evolution of ML experimentation tooling and model retraining pipelines – at first for Fincrime teams, then for other squads in Servicing....

Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels. Our partners make up some of the world’s biggest banks and online platforms, such as Monzo, Standard Chartered, and Google. Wise Platform is a start-up within a scale up. Your role will be to help Wise platform scale, by making our payment infrastructure the best it can be for our partners. You will do so by leading a dedicated team in the payment processing group within the regional platform squad. This will involve: Collaborate closely with partners to gain a comprehensive understanding of their requirements by participating in calls and onsite visits alongside the Wise platform team. Tailor our payment processing platform to meet the needs of banks and large enterprises, such as enhancing our correspondent banking payment infrastructure to support scalability. Innovate and develop creative...

THE ROLE We’re looking for a Senior Product Analyst (Individual Contributor) to join the Hold team and Account squad. The Hold team allows international people to hold in 40+ currencies, configure balances to earn a return, and share money with others without foreign transaction fees. As a Senior Product Analyst, your mission is to deeply understand the needs of customers engaging with our products and partner with your cross-functional team to solve the most critical problems at a global scale. The problems you’re solving for can vary, from understanding our customers' onboarding pain points in the Group Spending product to finding ways of automating new data structures to support new products. For more information on our Analytics Career Map and levelling structure, click here . WHAT YOU’LL BE DOING Collaborate with Product Managers, Engineers, Designers, Compliance, Bankers and other cross-functional partners to improve the Wise product Help your team make...

Your mission is to provide leadership to the Customer Support Team establishing and maintaining high levels of quality, efficiency and other processes required for an exceptional level of customer support. The team is the primary point of contact for the Wise customers and forms a large part of the company’s profile. As such, all enquiries need to be acted upon with competence and professionalism. It is the CSTL’s primary duty to ensure that expectations are clearly set and that members of the team are highly engaged, motivated, armed with all necessary equipment and software, have opportunities to contribute to tactics and strategy, and opportunities to learn and grow. Here’s how you’ll be contributing to our Customer Support team: Ensure that customer service is maintained by: Collaborating with other departments and leads to ensure customer objectives are met Ensuring that your team has the required resources, training and knowledge to use them effectively to be able to...

The Complaints Officer plays a pivotal role in ensuring that Wise delivers a fair, transparent, and customer-focused experience. By investigating customer complaints and providing timely, comprehensive final responses, the Complaints Officer ensures that customers receive fair outcomes while adhering to regulatory requirements. In this role, you will navigate complex cases, balancing customer needs with Wise’s obligations, and contribute to a culture of accountability, fairness, and continuous improvement. Working closely with stakeholders, servicing teams, and team leads, you will help drive operational excellence and maintain Wise’s commitment to treating customers fairly. Key Responsibilities: Complaint Investigation & Resolution: Investigate customer complaints thoroughly and provide timely final responses, ensuring compliance with regulatory and jurisdictional requirements. Handle multiple complex cases simultaneously while maintaining attention to detail and...

We’re looking for an AML Investigations Team Lead to join our team in Austin. This role is a unique opportunity to have an impact on Wise’s mission by helping identify suspicious activity and through that keep Wise compliant. You personally can help us get closer to our mission of Money Without Borders! You will help us build a team in Austin and get to join a larger team distributed in 5 different offices around the world. The AML Investigation Team Lead is a people lead with a mindset that allows them to lead and support team members and build effective operational processes. Our investigators' daily task is to analyse payment patterns and identify suspicious activity. Lead's responsibility is to make sure investigators have all the right tools to do that and we are doing it the most efficient way. Duties and responsibilities: Build, lead and develop AML operational team with a strong sense of community Have a strong ownership either over operational management and people...

Your mission is to help customers have an excellent experience with Wise mainly via phone. This isn’t your normal call center – we do things differently – and our Consumer Customer Support Associates are here to help millions more potential customers save money by using Wise! Provide world-class customer support via phone channels for Spanish and English speaking customers all over the world Understand that making a customer happy is crucially important to a business’s success and make that your goal for every contact Be creative, friendly, and solution-oriented with customers and colleagues Understand the need to meet expectations, rise above them, and go that extra mile for customers Qualifications You have  strong verbal & written English and Spanish skills –  you’ll be supporting English speaking customers, and working language at Wise is English. You’re  flexible . You’re willing to work 5×2 (five days of working and two day of rest) with 8 hours of work per...

Qualifications You have  strong verbal & written English skills and fluent Portuguese language skills –  you’ll be supporting Portuguese and English speaking customers, but the working language at Wise is English You’re  organized . You’re methodical in your approach, with a solution-oriented mindset and the  ability to multitask . Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience You’re  cool under pressure . You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive You’re an  exceptional communicator . You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will You’re  open-minded . You’re comfortable and calm when giving or receiving...

We’re currently hiring for a Global Head of Payroll based in London to lead our Payroll Team. This is a global leadership role within the People Services team and reporting to the Global People Operations Director overseeing payroll operations, vendor strategy, compliance and transformation across all regions. You will lead a team of regional payroll leads and specialists, own the global vendor landscape (including CloudPay, Deel and Workday), and work closely with People Operations, Reward, Finance and People Technology to ensure payroll is accurate, compliant, efficient and scalable. You’ll be accountable for transforming the function further — leveraging technology, streamlining processes & driving process improvements, strengthening controls, and preparing Wise’s payroll model for future growth and increasing complexity.   The Role: Strategic Leadership and Transformation: -  Define and drive Wise’s global payroll strategy and organisation structure operating...

Salary range: 166,000 - 190,000 AUD per annum + RSUs  We’re looking for a Regulatory Product Compliance & Risk Senior Manager to join our growing Product team here in APAC, with a specific focus on Australia and New Zealand. This role is hands-on, presenting a unique opportunity to have an impact on Wise’s mission, grow as a product and compliance manager, and help save millions more people money.  Your mission:  Wise has already pioneered new ways for people to transfer money across borders and currencies. Your mission is to enable our APAC Product team to launch new products in AU/NZ through a deep understanding of the regulatory requirements and regulators’ expectations around them. This is a first line of defense, hands-on role, embedded in the APAC Product Squad.  You, together with the team in AU/NZ, will be responsible for:   Creating and improving our products in a compliant and scalable way:  By deeply understanding both the Wise product and local...

Maintaining consistent and high-level execution of recurring responsibilities in relation to card manufacturing or issuance and delivery; Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation; Meeting individual SLA's and KPI's set for the role; Act as the primary point of contact for resolving any discrepancies or issues related to card production and delivery; Coordinate manufacturing-related improvements in designated regions such as chip migration testing, changing of product codes etc; Build and maintain key relationships with external partners (manufacturers, delivery partners); Identify opportunities to streamline the card manufacturing and delivery process, improve efficiency, and reduce the risk of errors or delays; Following operational procedures and keeping track of critical updates Qualifications You’re accurate and pay attention to detail.  You’re meticulous and accurate in your task execution. You’re...