Wise
Austin, TX, USA
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes. Here’s how you’ll be contributing: Deep dive into suspicious transactions and in general, performing agents tasks 25-30% of your time Planning, coordinating, and monitoring the card fraud operations, contributing to achieving and maintaining the internal and external service standards, including but not limited to scheduling, key metrics monitoring and internal reporting, work guidelines Collaborating with the development and product team on policies, plans and longer term objectives Contributing to improvements and changes related to fraud prevention, customer satisfaction, increasing automation, efficiency and...